Tired of Tight Budgets

Squeezing Your Operations?

Your solution to building and growing a team in MEXICO!

At Dial Prospect, we take the guesswork out of choosing a contact center.

We leverage our deep industry expertise and established relationships with premier contact centers in Tijuana and Hermosillo, Mexico.

Here's how we ensure your success:

  • Discovery & Evaluation: We analyze your needs and identify the perfect fit based on factors like location, services, and cultural alignment.

  • Expert Matching: You get a dedicated account manager to guide you through the selection process and ensure a smooth onboarding.

  • Ongoing Support: We don't stop at selection. We continuously monitor performance, providing ongoing support to ensure your long-term satisfaction.

Benefits we provide:

  • Enhanced Customer Satisfaction: Our bilingual teams build rapport and effectively resolve customer issues, leading to higher satisfaction rates.

  • Improved Operational Efficiency: We streamline processes and leverage technology to optimize your contact center operations, saving you time and money.

  • Technical Expertise: Our team has the skills and knowledge to handle even the most complex technical inquiries, ensuring accurate and efficient resolution.

  • Boosted Sales Performance: Our persuasive and culturally-aware representatives can drive lead generation and sales conversions through exceptional communication.

Both Tiquana and Hermosillo, Mexico boast a highly-educated, bilingual workforce familiar with US culture due to their proximity.

Lower operational costs compared to larger Mexican cities combined with a strong work ethic make them a winning combination for business success.

Technical Support

Sales

Support

Operational Support

Customer Support

Exceptional Talent, Competitive Rates

Our locations in Tijuana and Hermosillo provide a highly-skilled, bilingual workforce at a more attractive price point.

Personalized Attention

You get a dedicated U.S. Account Manager who understands your needs and budget.

Faster Hiring & Lower Turnover

We find loyal, long-term agents who care about your success.

Location impacts cost and service. Dial Prospect offers the perfect balance.

Customers that we serve...

First Time Outsourcing

Are relying on our trust, and guidance to create a winning strategy to migrate some or all call center operations or they have never outsourced.

Newer Buyers of BPO

Are relying on our assistance to develop a winning strategy and choose the best BPO.

New BPO Markets

Are looking for the best outsourcing partners in growing markets and rely on our expertise in finding promising and less crowded options in both nearshore and offshore locations.

Startups

Need assistance with decisions to build an internal team or outsource to a vendor, we guide them to choose the best BPO partner.

Large & Savvy BPO

These established and sophisticated brands trust us to minimize risks and discover "hidden performers" they may be unaware of or haven't considered.

Supplier Diversity

Need assistance locating the right BPO partners with the necessary credentials and certifications in both domestic and global markets

Services We Provide...

  • Dispatch

  • Build Sales Strategy

  • Increase Sales in the US Market

  • Lead Generation

  • CustomerCare

  • Tech Support

  • Collections

  • BPO

  • Outsourcing

  • Win-Back

  • Answering Services

  • Reservations & Bookings

  • Dispatch

  • Help Desk

  • B2B interactions

  • B2C interactions

"Dial Prospects' expertise and procedures are versatile, applicable across various industry sectors and throughout every phase of the customer lifecycle."

Verticals We Serve...

  • Auto Rental

  • Automotive

  • Cable/Broadband

  • Catalog

  • E-Commerce

  • Energy

  • Fin-Tech

  • Financial Services

  • Food Delivery

  • Government

  • Home Improvement

  • Hospitality

  • Member Services

  • Real Estate and Property Management

  • Reservations

  • Retail

  • Ride Sharing

  • Roadside Assistance

  • Shipping & Logistics

  • Solar Energy

  • Subscription Services

  • Telecommunications

  • Transportation

  • Safety Services

  • Utilities

  • Warranty Protection

  • Wireless

  • Work-from-Home

systeme.io

Dial Prospect

Telephone: 864-990-2920

Email: Justin@DialProspect.com

Dial Prospect is a US-based marketing and sales support agency. We offer our services to call centers located in Mexico in exchange for compensation.

Additionally, we serve as account managers for any customer accounts seeking our consultancy and advisement.