CASE STUDIES from Vendors

Opportunity -

"Slumping Fitness Club Memberships"

A national fitness club chain was struggling to convert prospective members because its sales team lacked the bandwidth to nurture leads.

SOLUTION

Our call center launched a tailored outbound campaign inviting social media prospects to try free classes and onsite promotions. We provided specialized hiring, intensive training in sales and service techniques, and ongoing coaching to excel in this channel.

RESULT

In just 2 months, our team of 21 dedicated fitness agents increased lead conversion by 38%, elevating new memberships and revenue.

Problem -

"Poor Tech Support User Experience"

A consumer tech giant found that their outsourced support center was prioritizing order size over customer needs, resulting in poor product recommendations and frustrated customers.

SOLUTION

We implemented a custom CX scoring program to track agent helpfulness rather than order value. Agent incentives and coaching shifted to align with experience metrics versus solely revenue targets.

RESULT

In the first month, customer satisfaction increased by 20%, and the likelihood of “to recommend” surged. Agents increased effectiveness scores by double digits.

Dial Prospect - Beyond Services, Building Synergy

As your consultant and account manager, I take a holistic approach to ensure your unique operational needs are not just met but exceeded by pairing you with elite Mexico-based contact centers.

Mutually Beneficial Partnership

  • Success linked to client success
  • Non-binding agreements encourage loyalty
  • Continuous support beyond sourcing

About Our

Vendor Network

Access to several thousand contact center workstations

Gain access to a vast network of several thousand cutting-edge contact center workstations, ensuring seamless communication and unparalleled support for your business needs

A highly educated, motivated talent pool

Our team comprises skilled professionals driven by expertise and enthusiasm, ensuring top-notch performance and innovative solutions for your business needs.

Advanced connectivity and monitoring

Our services provide cutting-edge technology that ensures seamless connections and real-time monitoring, empowering you with the tools needed to stay in control and optimize performance.

Customized solutions aligned with your goals

We specialize in crafting customized strategies that align with your unique business goals, delivering effective and personalized engagement for optimal results.